Privacy Policy

At Roots and Tresses, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect

When you interact with our store, we may collect the following information:

Personal details: Name, email address, phone number, shipping and billing addresses.
Payment information: Processed securely through third-party payment providers (we do not store your credit card details).
Order history and preferences: Products you purchase
Communication data: Emails or messages sent to us.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support and respond to enquiries.
Send you updates about your order, promotions, or new products (if you’ve opted in).
Improve our services and website experience.

3. Sharing Your Information

We respect your privacy. Your information will never be sold to third parties. We may share your details only with:

Service providers (e.g., shipping companies, payment processors).
Legal obligations if required by law.

4. Data Security

We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access. All payments are processed securely via trusted third-party providers.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your personal information (unless required by law to retain it).
Opt out of promotional emails at any time by unsubscribing.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies helps us understand shopping preferences and improve our website. You can disable cookies in your browser settings if you prefer.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
byrootsandtresses@gmail.com